Refund policy

Junene’s Blues Return & Refund Policy

Return Window and Eligibility

You have 30 days after receiving your item to request a return.

Eligible items must be unworn or unused, with tags attached, and in their original packaging. A receipt or proof of purchase is required.

How to Request a Return

Email bluesjunenes@gmail.com with your order number and details of the item you wish to return.

If approved, we will provide return instructions and the return address. Items returned without prior approval will not be accepted.

Return Shipping

For eligible returns, you may use a shipping label provided by Junene’s Blues or arrange shipping through your preferred carrier at your expense.

If you use our label, we will deduct the actual return-label cost from your refund, with a minimum deduction equal to the original outbound shipping charge. We will confirm the deduction before issuing the label.

This deduction is waived for items confirmed to be damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt and contact bluesjunenes@gmail.com promptly if an item is damaged, defective, or incorrect. Include your order number, a description of the issue, and photographs where possible.

We will review the issue and arrange an appropriate resolution. The non-returnable restrictions below do not prevent you from reporting these issues.

Non-Returnable Items

The following items are not eligible for returns due to a change of mind:

  • Made-to-order items

  • Custom or personalized items

  • Items marked Clearance or Final Sale

  • Personal care goods

  • Gift cards

Please review product details, sizing, and production timelines before ordering. Contact us before purchasing if you have questions.

Exchanges

We do not offer direct exchanges. For eligible items, request a return and place a separate order for the replacement item.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, less any applicable return-label deduction. Your bank or card provider may require additional time to post the refund.

Cancellations

Orders may be cancelled within 24 hours of placement, provided they have not shipped. Email bluesjunenes@gmail.com as soon as possible to request cancellation.

Once an order has shipped, only eligible items may be returned under this policy. Made-to-order, custom, personalized, and other non-returnable items remain subject to the restrictions above.

Questions

For return, refund, or cancellation questions, contact bluesjunenes@gmail.com.

 

 

 

 

 

 

Disclaimer: Legal information is not legal advice. Read the disclaimer.